How to order (FAQ)
This page provides information on the most frequently asked questions about ordering goods frorm this website. If your question is not answered below and you need further inforation please contact us for assistance.
How will my goods be delivered?
UK Orders are delivered via Royal Mail 1st Class Recorded Delivery. This is included in the prices shown on the web site. We aim to deliver your good within 3-4 working days after your payment has been processed. Please note you will need to sign for your items. Your delivery will arrive between the hours of 9am - 5pm.
Can you deliver internationally?
International deliveries are made by arrangement only and costs will vary depending on the the size, weight and destination of your order. After placing your order for international delivery we will contact you to arrange a delivery cost and take payment.
What happens if I want to return an item?
You may return your order for any reason at any time up to and including 7 days from the date of delivery provided the goods remain unopened and in their orginal packaging. You are required to arrange and pay for postage of any returned goods.
To arrange a return please contact shop@floridita.co.uk and we will allocate you a Returns Code. Please include this code with the package to ensure we can process your return as efficiently as possible.
Returns address
Floridita Returns
Suite 426162 - 168
Regents Street
London W1B
5TE
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature such as Royal Mail First Class (Recorded Delivery). Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care.
Arranging a refund
Once we receive your returned good a refund, if appropriate a refund will be issued for the full value of your purchases. This will be charged back as a credit to the card used for the original purchase.